mahjong69 Casino & Sportsbook Terms

Account opening on mahjong69 requires email verification, ID submission (passport or national ID), and proof of address. Once verified—typically within one business day—your account is active for deposits and withdrawals. This page sets out our terms for accounts, deposits, games, bonuses, disputes, and jurisdiction restrictions. We enforce these terms consistently across all users.

When you join mahjong69, you confirm that you access our platform from a supported jurisdiction where online gaming is lawful. Our service is not available worldwide; we operate only where local law permits. You are solely responsible for verifying that your use complies with your own jurisdiction's regulations. If you access mahjong69 from a restricted region, your account may be suspended and balances forfeited.

Our terms govern deposits via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet; play on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Treasures of Aztec); and sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP). These terms also cover withdrawals, account closure, and dispute resolution.

Account Verification and Deposit Terms on mahjong69

We require all mahjong69 account holders to complete identity verification before withdrawing funds. Verification involves providing an email address, a government-issued ID (passport, national ID card, or driving licence), and proof of address (utility bill, bank statement, or lease agreement dated within the last three months). We verify your documents within one business day. If documents are unclear or cannot be verified, we request resubmission.

Identity verification is non-negotiable on mahjong69

We verify all accounts to comply with anti-money-laundering regulations and to protect against fraud. Unverified accounts cannot withdraw; deposits are allowed, but funds remain locked until verification is complete.

Deposits on mahjong69 are processed immediately through our eight payment partners. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers arrive in seconds. Bank transfers (mobile banking, local payment, online payment, e-wallet) clear within a few hours on business days, and may take longer on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). We do not charge deposit fees; your payment provider may apply standard transaction fees according to their own terms.

Withdrawals on mahjong69 return funds to the same payment method you deposited from. We process withdrawal requests 24/7; processing times depend on your payment provider's clearing window. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within minutes. Bank transfers may take several hours. We do not hold, delay, or cancel withdrawals without cause. If a withdrawal is rejected by your bank or payment provider, it is returned to your mahjong69 balance and you can retry using a different method.

Note: We enforce minimum withdrawal amounts set by our payment partners. These minimums vary by method; check at the withdrawal screen for current limits.

Bonuses, Disputes, and Jurisdiction Restrictions on mahjong69

mahjong69 does not offer automatic sign-up bonuses or fixed deposit matches. Any bonus promotion is advertised explicitly in our marketing communications and published in-app before you opt in. Bonus conditions—playthrough requirements, game restrictions, expiration dates—are set out clearly at the time of offer. We do not apply hidden conditions or withdraw bonuses retroactively. If a bonus condition is unclear, our customer support team can explain it via the app's help menu.

Disputes on mahjong69 are resolved through our support team. If you believe your account balance is incorrect, a game did not credit properly, or a withdrawal was processed incorrectly, contact support within 30 days with details (game name, round ID, timestamp, payment method, amount). We investigate and respond within 5 business days. Our decision is final and not subject to further appeal. Disputes not reported within 30 days of the incident are not reviewed.

mahjong69 operates only in supported jurisdictions where online gaming is lawful. We do not serve users in regions where gaming is prohibited by law. Users in JakartaSurabaya, Bandung, Medan, Semarang, and other supported Indonesian regions may access our platform. We may restrict or suspend access if we detect use from unsupported jurisdictions. Account balances forfeited due to jurisdiction restrictions are not refunded.

Account suspension: We reserve the right to suspend or close accounts that violate our terms, use fraudulent payment methods, or breach jurisdiction restrictions.
Chargeback disputes: If you initiate a chargeback with your payment provider after receiving gaming credits, your account will be permanently closed and your balance forfeited.
Game malfunction: In the rare event of a game crash or spin that does not credit, we review server logs and correct the balance if the malfunction is confirmed. Unconfirmed claims are not credited.
Account closure: You can close your account at any time via the account menu. Closing your account does not cancel pending withdrawals; they process normally. Closing does not refund past losses.

These terms are the complete agreement between you and mahjong69 regarding account use, deposits, withdrawals, and games. We may update these terms without notice; your continued use of mahjong69 means you accept the updated terms. Your full transaction history—deposits, withdrawals, spins, bets, payouts—is logged on our servers and auditable within the app. Services on mahjong69 are available only where applicable law permits.