mahjong69Frequently Asked Questions

On the Member login page, click the "Forgot your password?" link below the password field. Enter the email address or username associated with your account. We will send a password-reset email to your registered address. Open the email and follow the reset link to create a new password. The reset link is valid for one business day. If you do not receive the email within a few minutes, check your spam or junk folder. If the issue persists, contact our support team with your registered email and they will guide you through recovery. This process applies whether you registered in Jakarta, Surabaya, Bandung, or any other supported location.

Your account dashboard on mahjong69 displays your current balance, recent transactions, and open bets or game sessions. You can update your registered email or phone number from the Account Settings panel. Password changes are available under Security settings. You may also view your transaction history (deposits, withdrawals, game winnings) sorted by date range. If you need to pause activity on your account temporarily, contact our support team. All account updates are logged for your protection. These tools help you monitor activity and stay in control of your account across all devices and access points.

No. One person may hold only one active account on mahjong69. If you already have an account and attempt to open a second one using the same email, phone number, or national ID, we will detect the duplicate during verification and close it. Maintaining multiple accounts violates our terms and may result in suspension of all linked accounts. If you have forgotten your login credentials, use the password-reset function instead of creating a new account. If you believe your account has been compromised or locked, contact our support team immediately for assistance.

Our support team responds to enquiries in English and Indonesian. Most users in supported jurisdictions contact us in English or local dialect. If you send a message in English, you will receive a reply in English. We aim to acknowledge all enquiries within one business day. Response time may vary during peak periods or public holidays such as Idul Fitri or Imlek. For urgent account or payment issues, describe your problem clearly (include your username, the date of the transaction, and any error messages you received) so our team can help you faster.

Yes. mahjong69 accepts deposits via all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You may also deposit using digital wallets online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. To deposit, log into your account, go to the Deposit section, and select your preferred payment method. Follow the on-screen instructions to complete the transfer. Bank transfers typically settle within one to two business hours during banking hours. Digital wallet deposits often settle in minutes. Withdrawals to these same methods are available and processed subject to verification windows. No deposit or withdrawal fees are charged by mahjong69; only standard banking fees may apply (if any).

mahjong69 does not charge fees for deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may apply standard processing fees according to their own pricing. These fees, if any, are deducted by your bank or wallet provider, not by mahjong69. Before you initiate a transfer, check with your bank or wallet to understand their terms. Withdrawal requests are processed and sent to your account subject to standard verification checks; we do not apply hidden fees or charges at the time of withdrawal.

Promotion codes are entered during account registration or in the Promotions section of your account dashboard after login. If you have a code, enter it in the designated field on the registration form. Some codes apply automatically to new accounts; others must be activated manually from your account. Each promotion code has specific terms: it may apply to a first deposit, a specific game category, or a set validity period. To view active promotions and their conditions, visit the Promotions page in your account or contact our support team. Codes are case-sensitive, so type them exactly as provided.

mahjong69 offers sportsbook markets on Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (regional tournament), Champions League, and Premier League. We also cover international football fixtures, cup competitions, and selected domestic leagues. Alongside football, we list markets for MotoGP racing and badminton tournaments. Each market displays current odds, match schedules, and live-score updates. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studio feeds. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Available markets change based on fixture schedules and tournament calendars.