mahjong69 Privacy Policy
This page describes what we collect when you use mahjong69 and how we keep that data protected. We at mahjong69 collect personal information—email, name, identity document, proof of address—only to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data, share it with marketing agencies, or use it for purposes outside your gaming account on mahjong69.
Our data handling reflects the needs of an online gaming operator serving Indonesia and supported jurisdictions. When you deposit via DANAe-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records from your payment provider. When you withdraw to mobile banking, local payment, online payment, or e-wallet, we collect your bank details. We retain this information only as long as necessary to process transactions and comply with local regulations.
This privacy policy outlines what we collect, how we use it, who has access to it, your rights, and how to contact us. By creating a mahjong69 account, you agree to this policy. If you have questions about your data or wish to exercise your rights, contact our support team via the app or email the address listed at the end of this page.
What We Collect and How We Use It
We at mahjong69 collect different types of data depending on how you interact with our platform. During account creation, we collect your email address, password (encrypted), full name, date of birth, and phone number. This information is mandatory to establish your account and send you login links and transaction confirmations.
Before your first withdrawal, we require account verification. You must upload a government-issued ID (passport or national ID card) and proof of address (utility bill, bank statement, or tenancy agreement). We scan these documents using automated tools and human review to confirm your identity matches your account name and that your address is current. Once verified, we store scanned copies in encrypted servers. We retain these for seven years to comply with Indonesian anti-money-laundering requirements, then delete them unless you request otherwise.
Our mahjong69 servers may sit outside your jurisdiction
We process data on servers located in multiple regions. By using mahjong69, you acknowledge that your personal data may be transferred to and stored in countries other than Indonesia. We apply the same security standards globally.
When you use mahjong69's games and markets, we log your activity: spins on Sweet Bonanza or Aviator, bets on Liga 1 or Piala Indonesia fixtures, hands played on live blackjack tables. We record bet amounts, outcomes, timestamps, and your session duration. This data helps us detect fraud, resolve disputes (if you contest a payout), and understand game performance for technical improvements. We retain session logs for 12 months, then archive them.
When you deposit or withdraw, we collect transaction details: amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and reference number. This information is shared with your payment provider to execute the transaction. We also retain it for accounting and regulatory purposes. Withdrawal requests include your bank account number or e-wallet identifier; we store this encrypted and use it only to process your requested withdrawal.
We collect IP addresses and device information (phone model, operating system, app version) automatically when you access mahjong69. This helps us identify suspicious activity, prevent account takeovers, and troubleshoot technical issues. We also use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how you use the app. You can disable cookies in your browser settings, though this may affect app functionality.
Your Rights and Our Commitments on mahjong69
We at mahjong69 comply with data protection principles. You have the right to access your personal data by requesting it through our support team. We will provide a copy of all data we hold about you within 30 days. You also have the right to correct inaccurate information—for example, if your name is misspelled in your account, contact support to update it.
You can request deletion of your account and associated data. If your account is closed and you have no outstanding transactions, we delete personal information within 90 days, except data we are required to retain by law (identity documents and transaction records for anti-money-laundering compliance). We retain these for seven years from your last transaction, then delete them permanently.
You have the right to withdraw consent for certain uses of your data. For example, if you opt out of marketing emails, we stop sending them. However, we cannot delete transaction data needed to process your withdrawals or comply with regulations. We do not share your personal data with third parties for marketing purposes. We share data only with payment processors (to execute deposits and withdrawals), our hosting provider (for secure data storage), and legal authorities when required by court order or law enforcement.
- We encrypt all personal data in transit (using HTTPS) and at rest (using AES-256 encryption).
- We limit access to your data to employees who need it to serve you—support staff, fraud analysts, and finance teams.
- We do not sell or trade your data.
- We audit data security annually and respond to breaches within 48 hours by notifying affected users.
- We comply with Indonesian Law No. 27 of 2022 on Data Protection and other applicable regulations.
Our cookies policy: mahjong69 uses essential cookies to maintain your session, and analytics cookies to understand user behaviour (with which pages you visit, how long you stay, which games you play). These cookies do not identify you personally; they are anonymised. You can disable non-essential cookies in the app settings without losing core functionality. We do not use cookies to track you across other websites.
Contact our data protection officer or support team if you have privacy concerns or wish to exercise your rights. Email support or use the in-app help menu (available 24/7). We respond to data requests within 30 days. This privacy policy may be updated periodically; we will notify you of material changes by email or in-app notification. Your continued use of mahjong69 after changes means you accept the updated policy. Services are available only where local law permits.